$15 flat rate shipping. Free shipping on orders over $80! - Australia wide
$15 flat rate shipping. Free shipping on orders over $80! - Australia wide
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. If the product you have purchased from us arrives damaged, please contact us within 14-days of purchase at bridiesgiftcreations@outlook.com with a picture(S) of your damaged item and order number.
Once your claim has been assessed, we will send a replacement to your shipping address or alternatively, a refund will be processed to your original payment method.
If your return is accepted we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first accepting a return, wil not be accepted.
We will not accept change of mind, used items or personalised items as personalised items are made just for you. As outlined above if the item that you have purchased from us is damaged or you receive the wrong item, please proceed to contact us so that we can evaluate the issue and make it right.
This privacy policy explains the information collection, use and sharing practices of Bridie’s Gift Creations or (we).
Unless otherwise stated, this policy describes and governs the information collection, use and sharing practices of Bridie’s Gift Creations with respect to your use of our website and the services we provide.
Our principles
Bridie’s Gift Creations has designedthis policy to be consistent with the following principles:
Privacy policies should be readable and easy to find
Data collection, storage, and processing should be simplified as much as possible to enhance security, ensure consistency, and make the practices easy for users to understand
Information we collect
We collect information multiple ways, including when you provide information directly to us.
Information you provide directly to us
We will collect any information you provide to us. We may collect information from you in a variety of ways such as, when you create an account, make a purchase, contact us or provide feedback, subscribe to our newsletter. This information may include but not limited to your name, email, phone number, payment information and postal address.
Thank you for supporting Bridie’s Gift Creations. The following information sets out the terms and conditions that constitute our shipping policy.
Processing your order
An email confirmation will be sent to your email address after placing your order. Please keep this email as proof of purchase.
Shipment processing time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified all orders are processed within 5 days. We will contact you if for some reason there are delays. However, some orders may ship within as few as 2 days and some may take up to 14 days.
Shipment rates and delivery estimates
We endeavour to get your order to you as quick as possible. Once your order is placed an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment not the date of order. Delivery times are to be used as a guide only and are subject to acceptance and approval of your order. Estimated arrival dates are not guarantee. Whether delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfill your order.
Please note;
Orders are not shipped or delivered on holidays or weekends.
Bridie’s Gift Creations
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